ON LINE ORDERS:

On line orders can be placed using our secure online shopping cart system sponsored by Yahoo. We accept Visa, MasterCard, Discover and American Express. No personal checks are accepted. We charge your credit card on the day product is shipped except in situations requiring personalized or customized orders; and backorders exceeding 30 days.

ORDER CONFIRMATIONS:

When your order is placed you will receive a confirmation via your email address. If for any reason it does not express what you intended please contact us immediately.

When the order ships you will receive an email confirmation that your product has shipped along with a tracking number. Not all suppliers, however, provide tracking numbers.

SHIPPING INFORMATION:

Order processing time is normally 2 to 3 business days unless noted otherwise for the product. Orders within the continental U.S. are shipped via ground shipment by UPS or Fed Ex. Products requested to ship via 2 or 3 Day Express will shorten this delivery time by 2 to 4 days. For ground shipments allow 2 to 3 business days order processing and packaging; and 4 to 7 business days for ground delivery.

There is no charge for regular ground shipping within the continental US. Express shipping within the continental US will incur an additional flat rate charge of $27.50

For Hawaii, U.S. Virgin Islands, Puerto Rico, Alaska, Canada, APO/FPO or P.O. Box additional shipping charges will be applied. You will be contacted within 48 hours if these additional charges will be applied.



RETURNS POLICY FOR NEW AND UNUSED PRODUCT:

Product returns require a pre-approved authorization from Wine Gifts Uncorked for any requested return of new and unused merchandise.

No returns are accepted for personalized products.

Merchandise must be in its original packaging, with all packing fillers, packing slips and packaging tightly sealed. Our products ship from different suppliers throughout the country therefore each return is handled differently by each supplier.

Customer is responsible for shipping the product to a location to be specified by Wine Gifts Uncorked. Customer is responsible for any shipping fees. Do not ship any items to Wine Gifts Uncorked business office address unless instructed to do so in advance.

Requested returns must be made within 10 days of receiving product.

If you should need to return an item that is new and unused: Email: office@winegiftsuncorked.com with the following information requesting a return and refund. -Include order number -Your name and email address -Reason for return

We will reply via email with a return address to where you will ship the product. Once product is received by our specified warehouse we will inspect and issue you a refund.

RETURNS FOR DAMAGED OR DEFECTIVE PRODUCTS:

Products damaged must be reported within 5 business days of receipt. Keep all packaging, packaging filler material, documentation, and the original package or box.

Email: office@winegiftsuncorkeds.com to request a claim to be conducted by our supplier’s transportation carrier.

Include in your email the following: -Order number -Your name -What carrier delivered your product (ex. UPS, USPS) -Explain what exactly is damaged about the product -Are you interested in a replacement product

After receiving your email we will respond to you with our follow-up action.